Ledger.com Start — FAQ, Troubleshooting & Recovery
Ledger.com Start is intended to be the single source of truth for Ledger Live downloads and onboarding steps. This article focuses on real-world problems new users encounter — installer issues, device recognition, lost seed scenarios, Bluetooth pairing concerns for Ledger Nano X, and best remediation steps.
Frequently asked questions
Q: How do I verify the Ledger Live installer?
Ledger may publish checksums or signatures — follow Ledger’s published verification steps. If you can’t verify, re-download from Ledger.com/start and avoid installing until verification is possible.
Q: My device is not recognized on desktop — what now?
Try a different USB cable and port; prefer native USB (not hubs). On macOS check security & privacy settings; on Windows allow the driver if prompted. If still not recognized, try another machine. Don’t input your seed anywhere — contact Ledger support if hardware seems faulty.
Q: I lost my recovery phrase — what can I do?
If you still have account access, move funds to a new wallet with a newly initialized device and new seed. If you lost the seed and no access remains, funds cannot be recovered — plan backups carefully.
Troubleshooting common issues
Installer blocked by antivirus
Temporarily disable AV only after verifying the file checksum and source. Re-enable AV immediately after installation.
Bluetooth pairing issues
Make sure your phone’s Bluetooth is updated and Ledger Live mobile has permission. Use wired connection on desktop for critical operations.
Safety & best practices
- Never store your seed digitally.
- Confirm every address on-device before approving.
- Keep firmware up to date via Ledger Live only.
- Consider metal backup for extreme durability.
If you face unclear prompts or unexpected behavior during setup, stop and consult Ledger’s official documentation or support channels; rushing through an unfamiliar prompt can lead to irreversible loss.